Return Policy

Be Fair With Domestic Business

Goods will not be taken back and no exchange made.

We check the product thoroughly before sending or selling.

Only manufacture defects are considerable in some cases.

If you have any queries about the product, please contact us.

To contact us, please go to the contact page.

All disputes are subject to Amritsar jurisdiction only.

Cancellation

You can now cancel an order when it is in packed/shipping process status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds taken into phone pe, your refund will reflect instantly. For refunds to the source account (that is Credit Card, Debit Card, and Net-banking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under the 'change address' option which is available under the ‘My order’ section of App/Website/M-site

Thanks for shopping at Fairy Queen.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. For additional information in this section,

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For additional information in this section,