Frequently Asked Questions (FAQ) - Your Questions, Answered!

Welcome to the Fairy Queen FAQ page, where we aim to provide you with all the information you need to make your shopping experience smooth and enjoyable. We understand that you may have some questions, so we've compiled a list of frequently asked questions to help address any queries you may have. If you don't find the answer you're looking for here, please feel free to reach out to our dedicated customer support team.

1. What payment methods do you accept?

   - We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options such as PayPal and Apple Pay for your convenience.

2. How do I determine my size?

   - To help you find the perfect fit, we provide detailed size charts for each product. You can find these charts on the product page itself. If you have any specific sizing questions, our customer support team is here to assist you.

3. What is your shipping policy?

   - We offer fast and reliable shipping to ensure your garments reach you promptly. Our shipping methods and rates may vary depending on your location. For more details, please visit our Shipping and Delivery page.

4. Can I track my order?

   - Yes! Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.

5. Do you offer international shipping?

   - Yes, we offer international shipping to select countries. Please check our Shipping and Delivery page or contact our customer support team for more information about international shipping options and rates.

6. What is your return policy?

   - We have a dedicated return policy in place to ensure your satisfaction. Please refer to our Return Policy page for detailed information about eligibility, the return process, and any associated costs.

7. How can I contact your customer support team?

   - Our customer support team is readily available to assist you. You can reach us through the Contact Us page on our website, where you will find a contact form. Alternatively, you can email us at [email protected] or call our customer support hotline during business hours.

8. Can I cancel or modify my order?

   - We strive to process orders promptly, but if you need to cancel or modify an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders already shipped may not be eligible for cancellation or modification.

9. How can I stay updated on new arrivals and promotions?

   - To stay informed about our latest collections, exclusive promotions, and special offers, we encourage you to join our mailing list. Simply enter your email address in the subscription box located at the bottom of our website.

We hope these FAQs have addressed some of your concerns. If you need further assistance or have additional questions, please don't hesitate to reach out to us. We are here to provide you with the best possible shopping experience at Fairy Queen!

10. How long does it take to process orders?

   - We strive to process orders within 1-2 business days. Once your order is processed, you will receive a confirmation email with the tracking information.

11. Do you offer gift wrapping or personalized messages?

   - At Fairy Queen, we understand the importance of special occasions. While we currently do not offer gift-wrapping services, you can add a personalized message during the checkout process. Simply leave your message in the provided "Order Notes" section, and we'll include it with the package.

12. Can I make changes to my shipping address after placing an order?

   - If you need to make changes to your shipping address, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that once an order is shipped, it may not be possible to change the address.

13. Do you offer wholesale or bulk ordering?

   - Yes, we offer wholesale and bulk ordering options for retailers or businesses interested in carrying our products. Please reach out to our wholesale team through the Wholesale Inquiries page on our website, and they will provide you with more information and assist you further.

14. Are your garments machine washable?

   - We recommend following the care instructions provided with each garment. In most cases, our clothing is machine washable. However, it is important to read and follow specific care instructions to maintain the quality and longevity of the garment.

15. How can I stay updated on order status and tracking information?

   - Once your order is placed, you will receive email notifications at various stages, including order confirmation, shipment confirmation, and tracking information. You can also log into your account on our website to view your order history and track the status of your current orders.

16. Can I request alterations or customizations to a garment?

   - At this time, we do not offer alterations or customizations to individual garments. However, we carefully select our collection to offer a range of sizes and styles that cater to various preferences.

17. Do you offer discounts for first-time customers or loyalty programs?

   - We appreciate our customers and occasionally offer special promotions, discounts, and loyalty programs. To stay informed about these offers, we recommend subscribing to our newsletter and following us on social media for the latest updates.

We hope these additional FAQs provide more clarity and address common customer inquiries. If you have any other questions or need further assistance, please don't hesitate to contact our customer support team.